Frequently Asked Questions

When do I need to pay by?

You will need to have your course paid for seven days prior to the start of class. You will not receive your books until payment has been received.

What forms of payment are accepted?
1. Cash - In person at the Irving Campus Business Office.
2. Check (personal or corporate) - Mail a check to: University of Dallas, Attn: Jennifer Howard, 1845 E. Northgate Drive, Irving, TX 75062. Make checks payable to the "University of Dallas" and include your name, student identification number, and course name.
3. Credit cards - The University accepts VISA, MasterCard, American Express, and Discover. All credit cards are subject to a 2.75% convenience fee added to your bill. For the University of Dallas's full policy on credit cards please click here.
***To avoid the convenience fee you can pay by e-check in Cashnet, mail a check, or pay cash.***

How do I pay?
You will receive a detailed email from the University of Dallas Center for Professional Development explaining how to pay utilizing the Cashnet system.

Why can't I pay when I register?
Students are required to have a student identification number to pay for their classes. This ensures payment goes to the right account. As a new student you must be admitted into the program and assigned and ID number. You will receive your student identification number via e-mail with a detailed explanation on payment and course information. It may take up to three business days to receive this information.

I have a letter of credit. What should I do?
You must submit the form to Jennifer Howard. You can email a PDF copy to jlhoward@udallas.edu OR fax a copy to 972-265-5750 OR mail the original to 1845 E. Northgate Drive, Irving, TX 75062.

I have submitted a letter of credit but I still receive bills from the business office. Why?
You will still receive statements regularly from the business offices. This is an automated system. If you wish to know the status of your letter of credit you should contact the business offices at 972-721-5144.

Is there any sort of financial aid?
No.

What is the refund policy?
Students may cancel an enrollment by notifying the University of Dallas - Center for Professional Development in writing a minimum of 5 business days before the first scheduled class session. No refunds are permitted if the SHRM Learning System has been opened. No refunds will be given after a course begins or due to absences from part or all of a course.

Please send withdraw/refund requests to:
Email: jlhoward@udallas.edu
Mail: Center for Professional Development, 1845 E. Northgate Drive, Irving, TX 75062
Fax: (972) 721-5130
Withdraw Form

The Center for Professional Development reserves the right to cancel any class if it does not meet minimum enrollment 5 business days prior to the beginning of class. The center will notify the students by email or phone based on information provided by the student. The student will be refunded 100% of the tuition costs including the $50.00 administrative fee. You may check on a course by calling (972) 721-5299 between the hours of 8:30 am - 5:00 pm (Monday through Friday).

Is this a for credit course?
No.

Are any CEUs awarded for this course?
Only students who currently have their GPHR certification can earn 35 CEUs for this course.

What are the books for this course?
1. The SHRM Learning System - current edition.

2014 SHRM Learning System
Please Note: The SHRM Learning System is licensed to an individual. You can't purchase used, borrow, or resell the materials. If you already have the course materials the University will be required to verify your copy so we can get you access to the LearnHRM website.


2. Supplemental Book:
Title: Official PHR & SPHR Certification Guide
Author: Raymond B. Weinberg, SPHR, CCP
ISBN: 978-1-586-44149-4
Please note: If you already have the course materials you will required to purchase the supplemental book for this class. The book is available online at the SHRM Store or Amazon.

Facility Addresses
Irving:
1845 E. Northgate Drive, Irving, TX 75062
Highway 114 at Braniff
Phone: 972-721-5000

If you have questions or problems with the LearnHRM site:
The University of Dallas can't change anything on the LearnHRM site. Please contact:
LearnHRM Technical Support: customerservice@holmescorp.com

If you have questions about PHR & SPHR dates, eligibility to sit for the exam.
Contact Human Resource Certification Institute:
Website (for test schedule and fees): http://hrci.org/hrcertification.aspx?id=159
Phone: 1-866-898-4724