IT Management Certificate Requirements

Graduate Certificate in Information & Technology Management

Coursework (6 Classes / 18 Credit Hours)

TECH 6362: IT Project Management
TECH 6370: Process Mapping & Management 
TECH 6360: Programming Concepts
TECH 7372: Enterprise Architecture
TECH 7374: Program & Services Management
TECH 7375: Strategy & IT Governance

Information & Technology Management Course Descriptions

TECH 6362: IT Project Management

A comprehensive overview of project management. It takes a socio-technical perspective on the management of projects. The content deals with planning, scheduling, organizing and implementing projects in business settings. Emphasis is on the project management process and tools. Basic concepts and tools of project management, such as work breakdown structure, scheduling, earned value analysis and risk management are introduced. Prerequisite: TECH 5F70. Formerly OPER 6370

TECH 6370: Process Mapping & Management

Understanding business processes and their active, continuous management is fundamental to recommending IT and other managerial change solutions. Process mapping skills for 'as-is' and 'to-be' business processes are developed and practiced. In addition, techniques for change analysis, problem finding and resolution, technology impact analysis, benchmarking, error proofing, and change management are developed. Prerequisite TECH 5F70.

TECH 6360: Programming Concepts

Introduces the student to programming. Upon completion of this class, the student will be able to write non-trivial programs dealing with business. Topics include language components, control flow constructs, strings, input/output, database handling, classes, modules, and regular expressions. The course includes hands-on labs requiring students to bring a PC to class.

TECH 7372: Enterprise Architecture

An enterprise architecture supports enterprise-wide information technology resource design and provides a blueprint for hardware, software, network, and data to best service business needs. This course examines the theory, principles, best practices, and common frameworks applied to development of an EA and builds on them to discuss how to develop an EA for an organization. EA scalability, standardization, measurement, and assessment are for different size organizations. Needs analysis provides the basis for determining the most effective type of EA.

TECH 7374: Program and Services Management

IT management has evolved to the management of programs, such as outsourcing, and management of services, such as help desk. Program management encompasses several development projects that may include business organization structure, processes, infrastructure, applications, and services. Service management is an on-going role to manage bundles of services after they become operational. For program management, the discussion centers around key programs and organizational decisions managed through IT, design of program management functions. For services management, IT provides a service to the organization that directly affects the organization's relationship with its customers. For both types of management, understanding needs, design of changes, measurement, and assessment are discussed.

TECH 7375: Strategy and IT Governance

Encompasses both the internal and external domains that must be mastered and managed by today's CIO. Major activities reviewed include development of IT strategy that aligns with the organization's strategy and defining a portfolio management approach to applications and their sourcing, dealing with increasing regulatory and compliance issues and the management of processes within IT, guided by standards (e.g., ISO 20000) and frameworks (e.g., CMMI, COBIT, 6-Sigma, etc.), while juggling change management in the global environment. Corequisite: TECH 6370.

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