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Residential Students

Residential Student FAQs

The following statements are anticipated frequently asked questions as it relates to residential issues and the university’s actions in light of COVID-19 (Coronavirus). All statements are subject to change by the University of Dallas.

Belonging Retrieval

Dear Students,

I hope you’re having a good week. I’m writing to let you know that, due to Governor Abbott beginning to open the Texas economy, the University of Dallas has decided to allow students to schedule a time to pick up their belongings. Please read the information below carefully; if guidance from local, state, or federal officials change, these procedures may also change. If you have any questions, please email

  1. Beginning immediately, students can sign up in 15 minute time slots that will run from Monday-Saturday, 8am-4pm, from May 1-29th. Some time slots have been added for the first week of June. 
  2. Depending on your residence hall, please meet a staff member in one of these locations as the beginning of your time slot:
    1. Clark Hall: front doors
    2. Madonna, Theresa, O’Connell: courtyard between O’Connell and Theresa
    3. Jerome, Gregory, Augustine: courtyard between Gregory and Jerome
    4. Student Apartments: center student apartment area near picnic tables
  3. Students will have four hours to remove all of your belongings. If you are able to come to campus, you must remove all of your belongings. Anything left will be considered abandoned property and donated or disposed of by staff.
  4. You are limited to having two guests to help you move out.
  5. All people assisting with move out (staff, students, and guests) are required to wear a face covering (mask, scarf, etc.). These face coverings will not be provided by the University of Dallas.
  6. Once you are done, you need to call the staff member who let you into your room; the staff member will come collect your key, your swipe card, and lock your door.
  7. If someone else other than you will pick up your belongings, you still need to sign up for a time for that person to come to campus, and all your roommates must email to notify the OSA your roommates give permission for someone else to enter the room.
  8. No belongings, including those in Clark Hall, have been packed by university staff. However, if you cannot come to campus, your belongings will be packed by the Office of Student Affairs staff in the near future and stored. The Office of Student Affairs is not responsible for lost, broken, damaged, or misplaced belongings.
  9. You may not stay overnight on campus prior to or after retrieving your belongings.

Sign Up for a Time Slot

If you have any questions, please let me know.


 The following statements are anticipated frequently asked questions as it relates to residential issues and the university’s actions in light of COVID-19 (Coronavirus). 

What should I do once I sign up for a time?

A staff member will email you shortly after you sign up to provide more instructions on how to retrieve your items. Please understand that you will not be permitted to enter your room without your student ID. 

 Can I designate someone else to retrieve my belongings?

Yes, you can designate someone else to retrieve your belongings. However, you and any and all of your roommates must provide written permission to prior to us providing entry to the person retrieving your belongings.  

 Will the counseling and health centers remain open during the extended spring break and the weeks of online classes?

Starting next week until the students come back to campus, the clinic will be open
Tue/Wed/Thu from 9am-3pm for scheduled appointments. The phones will be
monitored Mon-Fri from 9am-4:30pm (call 972-721-5322). Email will be checked at least 3 times per day Mon-Fri and daily on Sat and Sun (email -note: first and middle initials and last name) Anyone with symptoms needs to call/email to schedule an appointment.

There will be no walk-ins at this time. We want to be sure each student receives the care they need in the safest manner. Many issues can be dealt with over the phone.

Don’t forget most insurance companies, including the university sponsored insurance plans, have a telemedicine option as well.

The Counseling Center (UDCC) will continue to serve students, but all services will be remote. If you have a session scheduled, it will remain in place, online. The “Virtual Office” is accessible through the online portal

OUT OF STATE RESIDENTS: There was a national executive order to suspend Federal barriers to access to telehealth services. Most states will likely follow suit. However, we will need to ensure that this is the case with your state. Please make sure to ask your therapist about how to proceed if you will be out of state. If there isn't an option for you, we can work to find you support in your area.   


Will the Printing and Postal Office be open when I return to campus to get my stuff?

The post office will be open for you to check for mail, Sunday March 22nd, 8 a.m. -5 p.m. After that, Printing and Postal will go to amended hours. Please call Printing and Postal at 972-721-5309 or email at for more information.