Scott Wysong - Research Insights

Scott Wysong, Satish & Yasmin Gupta College of Business

Scott Wysong"The Importance of Volunteer Training at Collegiate Mega-Events"

In the Author's Words
College sports have become big business and no NCAA event brings in as much money as the Final Four in basketball. In 2006, the NCAA signed a TV rights agreement for its March Madness with CBS Sports and Time Warner for nearly 11 billion dollars over 14 years . This further increases the pressure to ensure that fans enjoy the event. Yet, many of the people helping out at the event - those who have direct interaction with the fans - are volunteers. While a number of previous researchers have examined volunteer motivations, few have examined volunteer satisfaction. Just as satisfied employees are likely to provide better service to customers, satisfied volunteers should deliver a better experience for fans. Thus, this research investigates the results of a volunteer satisfaction survey that was administered after a recent Final Four and makes recommendations to further improve recruitment and training methods in an effort to increase volunteer satisfact ion.

Wysong, Scott and Rosemary Maellaro (2016). “The Importance of Volunteer Training at Collegiate Mega-Events,” College Sport Research Institute Conference, Columbia, SC.

Faculty Profile: Scott Wysong

News

Board of Trustees Names John G. Plotts as Interim President

The University of Dallas Board of Trustees has announced the appointment of Executive Vice President John G. Plotts, Ed.D., as interim president of the university. Plotts joined the university in December of 2008, initially serving in the roles of associate provost and dean of undergraduate admissions.

+ Read More

Professor of English Eileen Gregory, PhD, Named 2018 Piper Professor

"That's what our teaching, and all our talk about the reflective life, boils down to -- efforts to keep brilliance in our hearts, to remember the lightness that is native to our spirit," said 2018 Piper Professor Eileen Gregory, Ph.D, professor of English. The Piper Award honors 10 professors annually in Texas colleges and universities for outstanding achievements in their profession and is widely regarded as the most prestigious award of its kind in the state.

+ Read More

10 Things To Know About Your Upcoming Graduation

On Sunday, May 13, the university community will gather on the Braniff Mall to celebrate and honor its newly minted graduates. From Baccalaureate Mass to Commencement, here are 10 things to know about UD's upcoming graduation weekend.

+ Read More