Date published: Sept. 24, 2020
Dear UD Community:
Thank you for your support of the University of Dallas. I am writing today to notify
you of a data security incident involving a third-party service provider, Blackbaud Inc., with whom we contract. The University of Dallas takes the protection and proper
use of your personal information very seriously, and we are contacting you to explain
We have been notified of a security incident by Blackbaud, a cloud services company that provides UD and thousands of other universities and
nonprofit institutions worldwide with database solutions and payment processing services.
According to Blackbaud’s statement, this incident occurred at some point beginning on Feb. 7, 2020, and the cybercriminal
could have been active inside Blackbaud's computer systems intermittently until May 20, 2020. Prior to locking the cybercriminal
out, copies of database backup files containing some personal information from an
undisclosed number of Blackbaud clients, including UD, were removed.
Blackbaud has stated the cybercriminal did not access credit card, bank account information, or Social Security numbers. Also, based on the nature of the incident, Blackbaud's research, and third-party (including law enforcement) investigations, they believe
that no data “went beyond the cybercriminal, was or will be misused, or will be disseminated
or otherwise made available publicly.”
To help prevent something like this from happening in the future, Blackbaud has already implemented measures to further protect your data, noted here. As a best practice, we recommend you remain vigilant and promptly report any suspicious
activity or suspected identity theft to us and to the proper law enforcement authorities.
We regret any inconvenience this may cause you, and we will not hesitate to take appropriate
action if we learn your data has been further compromised. Should you have any further
questions or concerns regarding this matter, please do not hesitate to contact me
at firstname.lastname@example.org or our advancement team at email@example.com.