The Office of Marketing & Communications works to enhance the reputation, visibility and understanding of the university by collaborating with campus units to publicize news and major events to local, regional and national news outlets. We also administer a student hometown news program, Hometown UD.
From a news and information perspective our office is responsible for:
Effective and positive communication with the media can play a significant role in our ability to carry out the university's mission. By maintaining mutually beneficial relationships with editors, reporters, writers and other members of the media, the university will bolster efforts to increase the community's awareness of our programs, achievements and events. Previously established media relationships also can make a significant difference during times of crises.
In most cases, the president's senior staff, as well as the director of marketing and communications, serve as official university spokespeople and convey our official institutional position on issues of general campus-wide impact or significance of situations that are of a particularly controversial or sensitive nature.
Ideally, media inquiries should initially be referred to Roberta Daley, Director of Operations & Client Services at 972-721-5179 or rdaley@udallas.edu. Depending on the circumstance, the president or the manager may designate another college administrator to serve as spokesperson on a particular issue.
In cases of critical significance to the university, the director of marketing and communications will work with other college/school officials to develop a written statement outlining the known facts of the situation and summarize the college/school's position.
In the event of a crisis or emergency situation, the director of marketing and communications will handle all contacts with the media, and will coordinate the information flow from the university to the media and general public. In such situations, all campus departments should refer media calls to the Marketing & Communication Department in the Office of Advancement.
When to respond? When to refer?
Faculty and staff are free to respond to media requests regarding your research, scholarship, teaching or professional expertise. The director of marketing and communications, however, should be notified as soon as possible to inform him of the contact. Such notification can be particularly important if follow-up inquiries are made with other personnel to ensure a coordinated, consistent response.
Media inquiries should be referred to the director of marketing and communications if they involve issues of university-wide significance and/or are of a controversial or sensitive nature.
Similarly, the Marketing & Communications Department should be notified about negative occurrences that are likely to make news.
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