Frequently Asked Questions

Frequently Asked Questions

Q: Which Facilities Department phone number should I call for service?

  1. A: (972) 721-5296.

Q: How do I request service from Facilities?

  1. A: Submit a work request. For special events, set up's, or moves we require forty eight (48) to seventy two (72) business hours advance notice. Late or last minute requests are not guaranteed completion due to prior reservation of venue or equipment.
  2. A: Click HERE to submit an online work request. 

Q: Is a work request mandatory?

  1. A: Yes. If you ask us to do something for you, we need a work request to track the work.

 Q: How much time does it take Facilities to respond to a work request?

  1. A: Craft Managers are responsible for the order (queue) in which requests are assigned; most requests are completed within 24 hours or less depending on the time of year, craft workload, & campus scheduled events.

 Q: What do I do if I have a pest control issue?

  1. A: The licensed pest control applicator visits campus every Tuesday. Please submit a work request at least 48 business hours in advance of each Tuesday.

Q: Who do I contact if I have a climate control complaint?

  1. A: Contact the work order desk at extension 5296.

Q: Is my department charged if I request an event set up?

  1. A: That may depend on whether or not your event is university sanctioned, Authorized (sanctioned) events that are directly related to the university and its students are usually not billed.
  2. A: If the event is hosted by an off-campus (non-university related, non-student, non-sanctioned) entity that wishes to rent university facilities, then yes charges do incur.
  3. A: Kelly O'Neal is the Conferencing & Events Coordinator; she should be contacted first to reserve campus venues. Her number is (972)721-5123. Sandy Morgan of the Registrar's Office (972)721-5221 should be contacted to reserve classroom space.

 Q: What if I have a complaint regarding the service I've received from Facilities?

  1. A: If you are unsatisfied regarding the service you receive from your Facilities Department contact Facilities Director Jerry Haba at (972) 721-5018.

 

News

Teller Family Finds Friendship, Fraternity in Love of Music

Growing up in a half-Irish Catholic family in Cincinnati, the seven Teller children knew a household full of music. Lucy, Brother Jonah and Brother Simon Teller have used the love of music instilled during childhood by their family to become musicians and produce music of their own.

+ Read More

UD Engages Conservation, Behavioral Research Efforts with Dallas Zoo

A few years back, the University of Dallas began to form a relationship with the Dallas Zoo, when Assistant Professor of Biology Deanna Soper, Ph.D., and her colleague, Professor of Psychology Scott Churchill, P.h.D., began taking class trips to the zoo. And in the spirit of further collaboration, the world's leading cheetah expert and conservationist, Laurie Marker, Ph.D., founder and executive director of the Cheetah Conservation Fund (CCF) sponsored by the Dallas Zoo, will join the UD community on Thursday, Oct. 25, to give a lecture about her work rescuing the world's fastest land mammal from extinction.

+ Read More

Dallas Ministry Conference Unites Faithful and Faculty

Dallas/Fort Worth area faithful gathered at the Irving Convention Center for the 12th Annual Dallas Ministry Conference (DMC) Oct. 11-13, 2018. Sponsored by the Diocese of Dallas and the University of Dallas, the event seeks to provide opportunities for faith formation.

+ Read More