Filing a Complaint

Filing a Complaint

If you would like to contact the University with a  complaint, please refer to the

Student Complaint page.

Texas Higher Education Coordinating Board (THECB)

Overview: THECB adopted rules codified under Title 19 of the Texas Administrative Code, Sections 1.110 – 1.120, on October 25, 2012. The rules create a student complaint procedure to comply with the U.S. Department of Education's "Program Integrity" regulations, which require each state to have a student complaint procedure in order for public and private higher education institutions to be eligible for federal Title IV funds. In December 2011, the Office of Attorney General of Texas issued an opinion stating that THECB has authority under Texas Education Code Section 61.031 to promulgate procedures for handling student complaints concerning higher education institutions.

How to submit a Student Complaint: After exhausting the institution's grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us, or by mail to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the forms are not accepted.

See website for all forms and additional process information.

Commission on Colleges Southern Association of Colleges and Schools (COC-SACS)

Overview: The Commission expects individuals to attempt to resolve the issue through all means available to the complainant, including following the institution's own published grievance procedures, before submitting a complaint to the Commission. Therefore, the Commission's usual practice is not to consider a complaint that is currently in administrative proceedings, including institutional proceedings, or in litigation. However, if there is substantial, credible evidence that indicates systemic problems with an accredited institution, the Commission may, at its discretion, choose to proceed with the review.

How to submit a Student Complaint: In order to be considered, a formal complaint must be submitted in writing using the Commission's "Complaint against Institutions: Information Sheet and Form," signed, and two copies sent to: President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, Georgia, 30033-4097. The Commission will neither entertain complaints that are not in writing or which are anonymous, nor will it consider complaints sent electronically or through facsimile transmission. In addition, the Commission will not act

on complaints submitted on behalf of another individual or complaints forwarded to the Commission. Full policy including form available here.

Office of the Ombudsman

Overview: If you've completed the steps to resolve your loan dispute (William D. Ford Federal Direct Loan, Federal Family Education Loan, or Federal Perkins Loan), and you still are not satisfied, you may need to contact the Federal Student Aid (FSA) Ombudsman Group of the U.S. Department of Education (ED). The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

Contact the Ombudsman Group as a last resort. Make every effort to resolve your student loan problems before contacting the Ombudsman Group. The Ombudsman can be contacted at the following address:

U.S. Department of Education

FSA Ombudsman Group

830 First Street, N.E.

Fourth Floor

Washington, DC 20202-5144

Phone: 1-877-557-2575

Fax: 202-275-0549

News

UD in Service: Ph.D. Students Share 'Confessions' in South Irving

UD students not only read St. Augustine's Confessions in Rome, traveling to Ostia to marvel at the place in which, according to Book IX, St. Augustine and his mother, St. Monica, had a joint mystical vision of God -- they also travel 4.4 miles from the Irving campus to read the text with residents of South Irving.

+ Read More

How to Build a Shortwave Radio

As you know if you’ve read even some of our first UD Reads book, "All the Light We Cannot See," it’s possible to build a radio from random, scavenged parts, as long as you can find the necessary random, scavenged parts, as Werner does in the book. This is also essentially what Assistant Professor and Department Chair of Physics Jacob Moldenhauer did as well: He scavenged parts from the Physics Department, and built a radio.

+ Read More

Thomas S. Hibbs Appointed President of University of Dallas

The University of Dallas Board of Trustees announced today that it has unanimously selected Thomas S. Hibbs, Ph.D., BA '82 MA '83, to serve as the university's ninth president. The first alumnus of UD to be president, Hibbs has served as dean of the Honors College and distinguished professor of ethics and culture at Baylor University since 2003.

+ Read More