Student Complaint Procedures

Student Complaints

The University of Dallas is committed to treating all students fairly and respectfully. The University's policies that apply to students are published annually in the UD Bulletin and in the UD Student Handbook. These publications are available online on the UD website. In an instance of perceived violation of a University policy, a student may file a complaint. The student complaint policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. The procedures are described on the UD website Students may utilize either or both procedures.

Informal Resolution Procedure

The student arranges a meeting with the person involved with the complaint and/or with the direct supervisor of the person involved. For example, a student who believes an unfair grade has been given on an assignment should meet with the faculty member who assigned the grade. In this example, the meeting with the faculty member may be followed up with a meeting with the department chair or the original meeting might be with the department chair. Another example would be a complaint in the Business Office involving the Bursar. The student would meet with the Bursar and/or the Director of Finance.

If the informal process does not resolve the complaint, the student may utilize the formal complaint procedure.

Formal Resolution Procedure

A formal complaint is in writing and sets forth a statement of the issue, the University policy or procedures violated and the specific remedy sought. The complaint is normally submitted using an online form found on the UD website on the Student Complaints page. The complaint can also be submitted on paper to the appropriate office.

In every instance, the appropriate individual will investigate the complaint, seek an equitable solution and respond to the student in a timely manner.


2018 Galbraith Lecture Explores 'Dante and Liturgical Time'

As we age, most of us ask ourselves, where has the time gone? Borrowing text from UD's Core curriculum, this spring semester's Galbraith Lecture will explore the difference between our own perception of time, and how the philosopher-poet Dante Alighieri viewed mankind's immortal clock, steeped in Scripture and in life.

+ Read More

UD Presents: 'Dwelling: Paintings by Peter Ligon and Layla Luna'

The Beatrice M. Haggerty Gallery is pleased to announce an upcoming exhibition featuring two Dallas/Fort Worth area artists, Peter Ligon and Layla Luna, who articulate the architectural styling of dwelling spaces in their paintings. Both artists will give presentations at an opening reception on Friday, March 23, at 5:30 p.m. in the Haggar Art History Auditorium located in the Haggerty Art Village on the University of Dallas’ Irving campus.

+ Read More

Politics Major Empowers Youth, Shares Story Through Theater

Although she herself is not able to vote, Liz Magallanes, BA '18, works to make voting possible for other people. She first got involved with the organization Mi Familia Vota in 2014 and has been contributing to their endeavors ever since, including working with high school students in Dallas ISD. Additionally, she recently had a role in the play "Deferred Action."

+ Read More