Student Complaint Procedures

Student Complaints

The University of Dallas is committed to treating all students fairly and respectfully. The University's policies that apply to students are published annually in the UD Bulletin and in the UD Student Handbook. These publications are available online on the UD website. In an instance of perceived violation of a University policy, a student may file a complaint. The student complaint policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. The procedures are described on the UD website https://udallas.edu/studentcomplaints Students may utilize either or both procedures.

Informal Resolution Procedure

The student arranges a meeting with the person involved with the complaint and/or with the direct supervisor of the person involved. For example, a student who believes an unfair grade has been given on an assignment should meet with the faculty member who assigned the grade. In this example, the meeting with the faculty member may be followed up with a meeting with the department chair or the original meeting might be with the department chair. Another example would be a complaint in the Business Office involving the Bursar. The student would meet with the Bursar and/or the Director of Finance.

If the informal process does not resolve the complaint, the student may utilize the formal complaint procedure.

Formal Resolution Procedure

A formal complaint is in writing and sets forth a statement of the issue, the University policy or procedures violated and the specific remedy sought. The complaint is normally submitted using an online form found on the UD website on the Student Complaints page. The complaint can also be submitted on paper to the appropriate office.

In every instance, the appropriate individual will investigate the complaint, seek an equitable solution and respond to the student in a timely manner.

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