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Health Services

Student Health Clinic

Hours During Academic Year (August 5th - end of May): Monday - Friday 9 a.m. - 4 p.m.

Summer Hours for June - July 2019 : Tuesdays - Thursdays, 10 a.m. - 4 p.m.

The University Student Health Clinic is staffed by a physician, Dr. Lora Rodriguez, weekdays during the school year from 9 a.m. to 4 p.m. The clinic is only available to currently enrolled students and is located on the second floor of the Haggar University Center. Call 972-721-5322 for an appointment; walk-ins are also accepted. The services include:

  • Treatment of acute illnesses such as sinus infections, skin infections, the Flu, pneumonia, urinary tract infections, rashes
  • Ongoing management of chronic conditions, such as asthma, allergies, acne, depression and anxiety
  • Minor emergency care, including treatment of injuries, lacerations and asthma exacerbations
  • TB screening and vaccinations, both routine and for travel
  • Collaboration with counseling services for care of mental health concerns
  • Referral to specialty care as needed

In order to access service, students must have the University of Dallas Medical History Form on file, in addition to the required record of immunization. If the student is less than 18 years of age, a parent or guardian must have signed the Medical History Form before treatment can be administered. Failure to submit this form will result in an account hold preventing registration.

In the event of serious illness or injury, students are referred to nearby emergency room services. Most medication prescriptions written by the on-campus physician are available through the University Clinic’s Class D pharmacy. Other prescriptions can be filled at area pharmacies. Packets of over-the-counter medications are available free of charge at the clinic.

During evening hours and on weekends, medical care is available through local physicians and emergency rooms.

Fees and Charges

The Student Health Center bills insurance for outpatient visits with Dr. Rodriguez. Students will be responsible for the co-pay as determined by their insurance at the time of the visit. It can be paid with cash, check, or credit card.

It is very important that students ensure that their insurance will cover medical care in Texas and that all students have a copy of their insurance card when they come to the clinic.

Student Insurance

All degree-seeking, full-time undergraduate students (except international students with an F-1 Visa) are automatically enrolled in the university-sponsored student insurance plan.

Students may waive participation in the plan by providing proof of insurance coverage via the online only waiver web site by a deadline date (September 12th for fall enrollees and February 6th for new spring enrollees). This is an annual process. Students wishing to waive the coverage must do so EACH year. This is not a paper process and is done entirely online. You should have your current insurance card in front of you before proceeding with the online waiver. After the deadline, students may not waive participation in the health insurance program administered by Aetna Student Health. Students who wish to waive the coverage and have proof of comparable insurance must complete the online waiver form which may be accessed via this Student Health Services Center page on the UD website.

Students are responsible for the verification of waiver acceptance by the insurance company before the deadline date.

For students who have the school-endorsed health insurance plan, a 24 Hour Nurse Advice Line is available through the plan. In the event of family health insurance plans in which patients are limited to preferred providers, the student should be aware of the physician or clinic name and location in advance of arrival to campus.

Notice of Privacy Practices

The University Clinic is committed to the privacy and protection of students’ medical information.  In order to provide students with quality and confidential care, the on-campus clinic follows all legal regulations for the use and disclosure of medical information.  In the keeping of their medical records, students also have certain rights and duties regarding the use and disclosure of medical information. 

Our Legal Duty

The University Clinic abides by the following legal requirements:

  1. The privacy of medical information.
  2. Affording the student due notice and a detailed description of the University Clinic’s legal duties, privacy practices, and the students’ rights regarding medical information.
  3. Follow the terms of the current notice.  

The University Clinic has the right to:

  1. Change privacy practices and the terms of this notice at any time, provided that the changes are permitted by law.  
  2. Make the changes in privacy practices and the new terms of notice effective for all medical information, including information previously created or received before the changes.

Notice of Change to Privacy Practices:

  1. The University Clinic will change this notice and make a new notice, available upon request, before making an important change in privacy practices.

Use and Disclosure of Your Medical Information

The University Clinic uses and discloses medical information in several different ways. Not every use or disclosure will be listed. The University Clinic will not use or disclose medical information for any purpose not listed below, without the student’s specific written authorization. The student may revoke his/her specific authorization at any time by submitting a written request to the Clinic.

For Treatment

The University Clinic may use private medical information in order to provide a student with medical treatment or services. In addition, medical information about the student may be disclosed to doctors, nurses, technicians, medical students, or other care givers. The student’s medical information may also be shared with health care providers to assist in proper and informed treatment.

For Payment 

Medical information can also be used and disclosed for payment purposes. A bill may be sent to the student or a third-party payer. The information on or accompanying the bill may include personal medical information.

For Health Care Operations

Medical information may be used and disclosed for health care operations. This might include measuring and improving quality, evaluating the performance of employees, conducting training programs, and getting the accreditation, certificates, licenses and credentials needed to provide better health care.

Additional Uses and Disclosures

In addition to using and disclosing medical information for treatment, payment, and health care operations, the University Clinic may use and disclose medical information for the following purposes.


The University Clinic may use and disclose medical information to notify or help notify: a family member, personal representative or another person responsible for care. Information will be shared about a student’s location, general condition, or death. If student is present, the clinic will get request permission if possible before sharing information, or give the student the opportunity to refuse permission. In case of emergency, and if the student are not able to give or refuse permission, the University Clinic will share only the health information that is directly necessary for immediate health care as informed through professional judgment. Professional judgment will also be used to make decisions in the student’s best interest in regards to, allowing someone to pick up medicine, medical supplies, x-ray or medical information for the student.

Funeral Director, Coroner, Medical Examiner 

For the sake of fulfilling duties, the medical information of a person who has died may be shared with a coroner, medical examiner, funeral director, or an organ procurement organization.

Court Orders and Judicial and Administrative Proceedings

The University Clinic may disclose medical information in response to a court or administrative order, subpoena, discovery request, or other lawful process, under certain circumstances. Under limited circumstances, such as a court order warrant, or grand jury subpoena, medical information may be shared with law enforcement officials.

Public Health Activities

As required by law, the University Clinic may disclose medical information to public health or legal authorities charged with preventing or controlling disease, injury or disability, including child abuse or neglect. Medical information may also be disclosed to persons subject to jurisdiction of the Food and Drug Administration for purposes of reporting adverse events associated with product defects or problems, to enable product recalls, repairs or replacements, to track products, or to conduct activities required by the Food and Drug Administration. The University Clinic may also, when we are authorized by law to do so, notify a person who may have been exposed to a communicable disease or otherwise be at risk of contracting or spreading a disease or condition.

Victims of Abuse, Neglect, Or Domestic Violence

The University Clinic may use and disclose medical information to appropriate authorities if we reasonably believe that a student is a possible victim of abuse, neglect, or domestic violence or the possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. The University Clinic may share medical information if it is necessary to prevent a serious threat to a student’s health or safety or the health or safety of others.

Workers Compensation

The University Clinic may disclose health information when authorized or necessary to comply with laws relating to workers compensation or other similar programs.

Law Enforcement

Under certain circumstances, The University Clinic may disclose health information to law enforcement officials. These circumstances include reporting required by certain laws (such as reporting of certain types of wounds), pursuant to certain subpoenas or court orders, reporting limited information concerning identification and location at the request of a law enforcement official, reports regarding suspected victims of crimes at the request of a law enforcement official, reporting death, crimes on University grounds, and crimes in emergencies.

Alternative and Additional Medical Services

The University Clinic may use and disclose medical information to furnish a student with information about health-related benefits and services, and to describe or recommend treatment alternatives.

Individual Rights

Every patient has the Right to:

  1. Look at or get copies of certain parts of personal medical information. Students may request copies in a format other than photocopies. The format requested will be used unless it is not practical to do so. Requests must be made in writing. Students may ask the receptionist for the form needed to request access. There may be charges for copying and for postage if mailed copies are requested. Ask the receptionist about the University Clinic fee structure.  
  2. Receive a list of all the times the University Clinic or business associates shared medical information for purposes other than treatment, payment, and health care operations and other specified exceptions.  
  3. Request that the University Clinic place additional restrictions on use or disclosure of personal medical information.  The University Clinic is not required to agree to these additional restrictions, but if an agreement is reached, is will be honored (except in the case of an emergency).  
  4. Request that the University Clinic communicate with student about medical information by different means or to different locations. Request for communicate of medical information to by different means or at different locations must be made in writing to the Privacy Officer.
  5. Request that the University Clinic change certain parts of medical information. Requests may be denied if the information was not created by the University Clinic. If request is denied, a written explanation will be provided. Student may respond with a statement of disagreement that will be added to the information you wanted changed. If the University Clinic accepts the request to change information, reasonable efforts will be made to tell others, including people personally specified, of the change and to include the changes in any future sharing of that information.
  6. Students wishing to receive a paper copy of this privacy notice, have the right to obtain a paper copy by making a request in writing to our Privacy Officer.   

Questions and Complaints

Students with questions about this notice, please ask a Student Health Services Receptionist to speak to our Privacy Officer.  

If concern remains regarding the violation of privacy rights, students may speak to the Clinic’s Privacy Officer and submit a written complaint. To take action, please inform the Student Health Services Receptionist and contact the Privacy Officer or request a complaint form. Students may submit a written complaint to the U.S. Department of Health and Human Services; the University Clinic will provide the student with the address to file you complaint. The University Clinic will not retaliate in any way if a student chooses to file a complaint





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