The mission of UD’s Student Account Services office (SAS) is to aid UD’s students and their families in meeting their financial obligations.  

We are located in the Office of Finance - Office of Human Resources suite on the first floor of Cardinal Farrell Hall. The best way to reach us is by email at bursar@udallas.edu.  Our phone number is (972)721-5144.

Student Financial Responsibility Agreement

The Student Financial Responsibility Agreement is the contract between the student and UD.  Students are required to review and sign the Agreement as they begin registering for a semester. Please look at the document on the Quick Links.

TransactPay

Transact is UD’s online payment portal.  It also serves as a document depository for student account statements and 1098-T forms.  Installment Payment Plans are offered through Transact.  Please see the Payment Plan section under Making Payment on a Student’s Account below.

 Students may grant access to their Transact account to a parent or guardian.  Click on the link below for instructions.

Below are more links to log-in portals.

and more information about Transact.

Making Payments on a Student's Account

 UD offers several payment options to students and parents. Please see below the methods of payments UD accepts as well as the link for FAQs and step-by-step directions on making a payment through TransactPay.

Cash

Cash payments are accepted at the Cashier’s window located in the Office of Finance/Office of Human Resources suite on the first floor of Cardinal Farrell Hall during normal business hours.  

Check

Check payments are accepted at the Cashier’s window located in the Office of Finance/Office of Human Resources suite on the first floor of Cardinal Farrell Hall during normal business hours.  Checks may also be mailed to:

On all check payments, please write the student’s UD ID number on the memo line.  By providing a check as payment, you authorize UD to use the information from that check to make a one-time Electronic Funds Transfer from your account.  We retain the right to process your payment as a check.

Credit Card

UD accepts VISA, MasterCard, Discover, and American Express credit and debit card payments only through TransactPay.  All card payments are subject to a processing fee charged by TransactPay of 2.95% for domestic cards and 4.25% for international cards. This fee is not credited to the student’s account.

 
Payment Plan

UD offers a payment plan through Transact, which allows payment for a semester to be made in 3, 4, or 5 monthly payments, depending on enrollment date.  Payments may be made by bank-account draw or credit card and may be set to charge automatically on the monthly due date or made manually.  

A $60.00 fee is charged to enter into a payment plan.  For the Summer 2026 Semester, the Payment Plan enrollment period will open in May. The Fall 2026 Semester will open in July.

Payments may be made by credit card, with the convenience fee, or by bank-account draw with no fees charged.  Payments may also be set as automatic, which will charge the credit card on file or draw from the specified bank account on the Payment Due Date without any input from the student or parent.  If the automatic payment option is not selected, payments must be initiated by the student or parent before the due date each month.  There is a 10-day grace period for each payment, after which a $60.00 late-payment fee will be charged.

Students will be required to e-sign an agreement as they enroll in the Payment Plan.  That agreement can be previewed at this link:

Financial Aid

UD’s Financial Aid office helps students with loans, grants, and scholarships.  Please follow the link below to visit their webpage.

529-Plans

EFT and checks may be sent directly from your 529-plan to UD.  Some plans are listed on Transact as a payment method to make payment easier.  If paying directly from your 529-plan, please ask your financial institution to indicate your UD ID number on the payment. 

International Payments

In addition to the payment methods listed above, UD partners with Flywire to provide our international students with an easy and secure method to send international payments in their home currency.  Flywire, accessed as the “International Payment” option through Transact, allows students to pay from almost any country or bank and track their payment from start to finish.  Flywire also offers multilingual customer support.

Insurance Waiver

All full-time undergraduate students and all international students at UD are required to have health insurance and are automatically enrolled in the insurance plan offered by UD through Academic Health Plans (AHP).  Students may be removed from this mandatory coverage by going through a waiver process.  The deadline to submit the waiver request for the Spring semester is February 9th.  No waiver submissions will be accepted after this date.

After a waiver request has been submitted, AHP will contact the student via email the student at their UD email address with any questions or required clarifications.  When the waiver has been approved, Student Account Services will remove the Insurance charges.

Questions about Student Insurance should be directed to the Office of Student Life at studentlife@udallas.edu or (972)721-5323.

Student Refunds through BankMobile

Each week, Student Account Services reviews student accounts for credit balances.  Those accounts found to have a credit balance are flagged and audited to determine the source of the credit balance and, if a refund is warranted, process the refund.  UD partners with BankMobile to offer refund payments via direct deposit.  New students receive an email inviting them to register with BankMobile.  They can then link an existing bank account or open a new bank account.  Students linking a bank account will receive refunds by direct deposit.  Students choosing not to register with BankMobile will receive their refunds by paper check.  If a student's refund is paid by paper check, an email will be sent to the student’s UD email when the check is ready.  These checks will be held for pick-up at the Cashier’s window in Cardinal Farrell Hall unless the student responds asking the check be mailed and indicating their mailing address.  

For the beginning of all Semester Refunds are not processed until two weeks after the ADD/DROP date. 

GradGuard

GradGuard offers insurance against financial losses if a student withdraws during the semester for covered reasons as advised by a licensed medical professional.   Follow the link for more information.

 Account Holds

“Hold Codes” are a method used to categorize student accounts for Accounts Receivable purposes.  Hold Codes can be restrictive or non-restrictive.  A Restrictive Hold blocks a student from making changes to their schedule or registering for the next semester.  A student’s account would have a Restrictive Hold placed on it for a past-due balance, a lack of payment on their account, a payment dishonored by their bank, or missing required paperwork or advising sessions.  A non-restrictive hold is placed on a student’s account when they enter into a Payment Plan or a third party is contracted to pay their tuition and fees, along with other reasons.