Telehealth involves the use of electronic communications to enable health care providers
at different locations to share individual patient health information to improve patient
care. The information may be used for diagnosis, therapy services, follow-up, and
education, and may include any of the following:
· Patient health records
· Live two-way audio or video
· Output data from health devices and sound and video files
Electronic systems used will incorporate network and software security protocols to
protect the confidentiality of patient identification and imaging data. They will
include measures to safeguard the data and to ensure its integrity against intentional
or unintentional corruption. The confidentiality and privacy-compliant software provider
the UDCC uses is “SimplePractice.”
· Improved access to mental health care.
· More efficient evaluation and management.
· Obtaining expertise of a distant specialist.
As with any health procedure, there are potential risks associated with the use of
telehealth. These risks include, but may not be limited to:
· Delays in health evaluation and treatment could occur due to deficiencies or failures
of the equipment;
· In rare instances, security protocols could fail, causing a breach of privacy of
personal health information. ·
· The current telehealth option is for NON-CRISIS INTERVENTIONS ONLY. If there is
an emergency, I will call 911 or present to the nearest Emergency Room.
The UDCC and the individual clinicians adhere to the following precaution practices.
Students, too, must follow these practices to ensure best the quality of / care, the
delivery of the service, and the confidentiality of sessions.
1. Check the camera and microphone are working correctly before my session – be mindful
where the position of the camera is, for ease of use.
2. Make sure to have decent internet bandwidth.
3. Make sure that the device used has the capability and speed to perform the necessary
4. Close other apps or browsers on the device.
5. Use the latest version of Google Chrome, Mozilla Firefox, or Safari.
6. Set up in a quiet space where you won’t be interrupted, and no one will be within
7. Use headphones if possible, for increased security.
8. Pay attention to the environment: Pay attention to lighting, clear the area of
unnecessary clutter, etc.
9. Please dress mindfully.
10. Limit distractions that will be present during the session (people, places, things
– no philosophy homework during the session!)
11. Use confidentiality and privacy compliant software systems. The UDCC uses SimplePractice.
Other methods, such as Skype, FaceTime, Hangouts, etc., may not be compliant with
confidentiality and privacy requirements.
12. Students are responsible for managing the confidentiality and privacy of their