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Student Complaint Procedure

Student Complaint Procedure for the University of Dallas Educator Preparation Program (EPP)

The University of Dallas is committed to treating all students fairly and respectfully. The University's policies that apply to students are published annually in the UD Bulletin and in the UD Student Handbook. In an instance of perceived violation of a University policy, a student may file a complaint. This policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. Students may utilize either or both procedures. The UD Student Complaint Procedure can be seen below or it is available on-line on the UD website: https://udallas.edu/studentcomplaints.

For problems other than academic issues, students who have a grievance with the Educator Preparation Program should address it with the mentor teacher or field supervisor first, the Chair of the Department of Education, then the Constantin College Dean’s. The established University protocol described in the Student Complaints Policy will be followed. If the entire process does not result in resolution of the issue, the student may forward the written complaint to TEA.

TEA Complaint Process:

The official TEA complaint process can be found at: http://tea.texas.gov/About_TEA/Contact_Us/Complaints/Complaints/

Scroll down and select “Educator Preparation Programs”. Complainants may contact TEA staff directly at: complaintsmanagemeernt@tea.texas.gov.

The complaint process allows for an applicant or a candidate in an educator preparation program to seek redress in areas where they feel that the program did not fulfill requirements for certification or for actions that the candidate feels are wrong. Educator preparation programs may also file a complaint about the actions of other programs when it involves a candidate transferring into a program.

Not all complaints fall under the authority of TEA. TEA has jurisdiction to investigate allegations of noncompliance regarding specific laws and rules, generally related to state and federal requirements. Complaints may address educator preparation program requirements listed in Texas Administrative Code (TAC) in Chapters 227, 228, 229, ethics (TAC 247), fingerprinting (TAC §§227,232) and certification (TAC §§230, 231, 232, 239, 241, 242)

All complaints filed with the TEA must be in writing. We do not accept complaints by phone or complaints that are submitted anonymously. A person or entity may file a written complaint with TEA by filling out the complaint form online or by mailing or faxing a hard copy to the address on the form. You may fax your submission to (512) 463-9008 or email it to generalinquiry@tea.texas.gov.

To adequately review and address a complaint, TEA needs specific details. We must be able to identify a clear violation of TAC and determine whether the agency has authority to act upon the allegation.

Complaints submissions should include the following:

  • The reasons you believe the issues raised in your complaint are valid. You should also indicate how you believe that TEA can assist you with this matter. Remember that TEA cannot assist you in understanding your contractual arrangement with the educator preparation program, arranging for a refund, obtaining a higher grade or credit for training, or seeking reinstatement to an educator preparation program.
  • Documentation to support your claim when possible. For example, if you refer in your complaint to an educator preparation program policy, include a copy of the policy with your complaint. Helpful documentation might include letters or e-mails exchanged between the parties.

Texas Education Agency staff will send confirmation of a complaint within 30 days of receiving the submission. Remember, information the public sends to TEA by email may not be secure. Do not email sensitive information to TEA. The agency will remove confidential or sensitive information when replying by email. TEA will maintain confidentiality of information to the extent the law allows.

Referenced requirement: TEXAS ADMINISTRATIVE CODE §228. 70

UD Student Complaint Procedure

The University of Dallas is committed to treating all students fairly and respectfully. The University's policies that apply to students are published annually in the UD Bulletin and in the UD Student Handbook. These publications are available on-line on the UD website. In an instance of perceived violation of a University policy, a student may file a complaint. This policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. Students may utilize either or both procedures.

Informal Resolution Procedure

The student arranges a meeting with the person involved with the complaint and/or with the direct supervisor of the person involved. For example, a student who perceives that he or she has been graded unfairly on an assignment should meet with the faculty member who assigned the grade. In this example, the meeting with the faculty member may be followed up with a meeting with the department chair or the original meeting might be with the department chair. Another example would be a complaint in the Business Office involving the Bursar. The student would meet with the Bursar and/or the Director of Finance.

If the informal process does not resolve the complaint, the student may utilize the formal complaint procedure.

Formal Resolution Procedure

A formal complaint is in writing and sets forth a statement of the issue, the University policy or procedures violated, and the specific remedy sought.

The complaint is normally submitted using an online form found on the UD website on the Student Complaints page. The complaint can also be submitted on paper to the appropriate office:

  • Academic complaints to the appropriate academic dean
  • Student Affairs complaints to the Dean of Students
  • Business Office complaints to the Director of Finance
  • Financial Aid complaints to the Dean of Enrollment
  • Registrar Office complaints to the Registrar
  • Unlawful Discrimination and Harassment to the Title IX Coordinator
  • A complaint against a Dean, Director, Vice-President, etc., is submitted to the direct supervisor, such as the Provost or President
  • A complaint against the President to the Chair of the Board of Trustees
  • Other complaints to the Director of Human Resources

Level 1

Absent extraordinary circumstances, the person, normally a Dean or Director, to whom the complaint has been submitted conducts, within seven (7) business days of receiving the complaint, a formal conference with the student, permitting her or him to provide any necessary relevant information. The Dean or Director confers with the other person or persons involved and conducts an additional investigation as he or she deems necessary. Absent extraordinary circumstances, a written recommendation is sent within seven (7) business days of the first formal conference. The recommendation is sent to the student and the other involved person or persons. The written recommendation states the background information, the rationale for the recommendation, and the recommended remedy, if any. Copies of the original complaint and the written recommendation are kept in the Dean or Director's Office for a minimum of five years.

Level 2

If the complaint is not resolved in level 1, the student or one of the other involved parties may, with fourteen (14) business days of receipt of the level 1 recommendation, appeal to the direct supervisor of the person who wrote the recommendation. Absent extraordinary circumstances, the supervisor holds a hearing within fourteen (14) business days of receipt of the appeal or complaint. Absent extraordinary circumstances, a written recommendation is sent to the student and others within fourteen (14) business days of such hearing.  In cases of appeals to level 2, copies of the original complaint and the level 1 and 2 written recommendations are kept in the supervisor's office for a minimum of five years.

Level 3

Except in the case of a complaint against the President, where the Board of Trustees has final authority, appeals of the level 2 recommendation are submitted to the President within fourteen (14) business days. The President makes the final decision. Absent extraordinary circumstances, the President's written decision is sent to the student and other parties within fourteen (14) business days of receiving the level 3 appeal. In cases of appeals to level 3, copies of the original complaint, the previous written recommendations, and the final decision are kept in the President's Office for a minimum of five years.

11/20/2015

Preparing for your certification tests

TExES Exam Test Preparation Programs

Below is a list of some of the available test preparation programs.  In addition the UD Education Department has some test question manuals and books available for check out.  Please carefully study  each option before purchasing.

Certify Teacher 

The University of Dallas Education Department now requires all of the Educational Preparation Program candidates to use Certify Teacher as a study guides for their TExES exam, as long as Certify Teacher has an applicable course.  This program offers computer simulated exams, study and exam mode, flashcards, and Exam Preparation tips.  You will need to contact the Certification Office to get access to the appropriate module. 

TExES Certification Review for Teachers (T-Cert)

Texas A&M University system and the Texas Education Agency have teamed up to provide this test preparation site. The purpose of this website is to help teacher candidates, novice teachers and experienced teacher pass TExES (Texas Examination of Educator Standards) exams. 

Each module is designed to enhance the preparation you received from your preparation program.  The practice tests are $30  and require a login account to access the test preparation materials.    

The components of each module are designed to enhance the preparation you have received from your teacher preparation program.

Each module contains the following sections:

  • Documents & Handouts: These are supporting documents needed for the review video.
  • Presentation: This is a review for each subject area with practice test questions for each competency.
  • Video: This is a video review session presented by a subject matter expert.
  • Practice Questions: A practice quiz over the content covered in the presentation is available.
  • Certificate: Certificates are available for you to print once you have completed all sections (Presentation, Video and Quiz) of the review module.

240 Tutoring

240 Tutoring is an online resource for teachers preparing for their certification test. They equip students with test specific instructional content and practice questions to review and prepare them for the test.

Ed Publishing – Pass the TExES

Online tutoring module, downloadable e-book or  hard copy study guide, free electronic version with purchase of hard copy guide, Multiple tests both initial certification and professional certifications.

Helpful Links

The sites listed are links of interest for all students in teacher preparation programs:

Association of Texas Professional Educators (ATPE)
http://www.atpe.org/JoinATPE

Catholic Schools in the Diocese of Dallas
http://www.csodallas.org/

Catholic Schools in the Diocese of Fort Worth
http://fwdioc.org/catholic-schools-about

Educational Testing Service (Test Registration and Study Guides for TExES/ExCET)
http://www.texes.ets.org

Irving Independent School District
http://www.irvingisd.net

Kappa Delta Pi
http://www.kdp.org

State of Texas Assessments of Academic Readiness (STAAR)
http://tea.texas.gov/student.assessment/staar

Texas Education Agency/State Board for Educator Certification
http://www.tea.state.tx.us

Texas Higher Education Coordinating Board
http://www.thecb.state.tx.us

Texas Legislature Online
http://www.capitol.state.tx.us

Job Board    

Southern Teachers Agency - (Recieved 10/7/2020)

Southern Teachers Agency is the oldest placement agency for teachers in the country, working with schools in states all over the South to place teachers in K-12 classrooms. They are now actively considering candidates for both mid-year openings (January 2021) and for the 2021-2022 school year. This fall, their recruiting process will be entirely virtual. Their application system is free for candidates. See their website here.

A+ Charter Schools - Dallas, TX (Recieved 10/5/2020)

Dallas-based A+ Charter Schools is seeking a Spanish teacher and an Algebra 1 teacher for their Inspired Vision Academy Secondary campus. Both positions must be filled as soon as possible and are posted on the Region 10 Teacher Job Network. See also the A+ Charter Schools website.

St. Dominic High School - O'Fallon, MO (Recieved 10/5/2020)

St. Dominic High School—a Catholic school located outside of St. Louis—is looking for a full-time English / Language Arts teacher for the spring semester. Applicants must submit their cover letter and resume by October 19, 2020. Follow this link for details and application instructions.

St. John's Episcopal School - Dallas, TX (Recieved 10/4/2020)

St. John’s Episcopal School in East Dallas seeks part-time teaching assistants for grades 1-4. Interested applicants are invited to email Mrs. Chris Patterson, Chief of Staff. See this flier for further details. 

Seton Academy - Villa Park, IL (Recieved 1/1/2020)

Seton Montessori, a Catholic Montessori school, seeks a Directress for a 6-12 elementary class beginning August 2020, and an Elementary Intern beginning January 2020. Montessori certifcate, or a willigness to be sponsored for training, required. Contact Mary C. Thornton at 630-279-4101 or at setonacademy@sbcglobal.net for more information.

Kumon - Irving (Recieved 10/4/19)

Kumon's Irving location on MacArthur Boulevard is looking for part time Assistant Instructors. Assistant Instructors perform a variety of duties and have flexible work hours. The pay ranges from $9 to $13 per hour. For more information and to apply, contact irvingkumon@yahoo.com or see the attached flier.

Brightech Scholarships - (Recieved 9/17/19)

Brightech has just launched two new scholarships that may interest UD Education students: the Magnifying Creativity Scholarship and the STEM Lights Me Up Scholarship. Please see the webpage for each scholarship for more information and application instructions. 

Graduate School Opportunities

Pacific Alliance for Catholic Education/University of Portland School of Education

PACE is a two year post-graduate program that serves Catholic Schools in the West. PACE program participants teach full-time, live together in intentional communities, and earn tuition-free graduate degrees in education.  Teachers commit to three summers of academic coursework and two years of teaching.  For more information please reference the attached letter or visit PACE's webpage at education.up.edu/pace.

You can also contact Dr. Steven Wojcikiewicz at wojcikie@up.edu

Application Deadline is January 23, 2018

 

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