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IT UPDATE: Internet service outage in student apartments
A persistent internet service outage in the student apartments beginning August 2025 due to failure of faulty cable that has impacted multiple apartments. IT and Facilities ordered new equipment and assigned electricians and network engineers to resolve this issue. To fix these problems technicians are installing new network cable, network boxes, power access, and security devices. This issue has IT’s full and consistent attention and technicians are ensuring the fix is reliable and completed as quickly as possible.
Thursday October 16, 2025: Internet sercive has been restored to all apartments.
Wednesday October 15, 2025: Internet sercive in 2945A,B&C is now live and working. The remaining buildings/rooms work will continue today through Thursday October 16.
Tuesday October 14, 2025: The network engineers continued work to install additonal network boxes and connect the internet. The updated timeline for internet service is Thursday, October 16. Timelines may change if technicians encounter additional obstacles.
Monday October 13, 2025: The network engineers continued work to install additonal network boxes and connect the internet. The updated timeline for internet service is Thursday, October 16. Timelines may change if technicians encounter additional obstacles.
Friday October 10, 2025: Internet sercive in 2937A,B&C, 2939A,B&C and 2941A,B&C is now live and working. The remaining buildings/rooms work will continue today through Monday, October 13.
Tuesday October 7, 2025: Electric service work in multiple locations for new network switch boxes is now complete. The network engineers began work to install the network boxes and connect the internet. The team will move to exterior work following completion of some of the stairs construction on Thursday, October 9. This work will continue tomorrow, Wednesday, October 8 and Thursday, October 9. The updated timeline for internet service is Thursday, October 9 and Friday, October 10. Timelines may change if technicians encounter obstacles. IT and Facilities understand the urgency of this situation and are working diligently to restore service.
Monday October 6, 2025: Today electricians are in the process of installing electric service in multiple locations for new network switch boxes that will provide reliable Internet. After the electric work is done, a team of network engineers are standing by to install the network boxes and connect the internet. The teams estimate the physical work will continue Monday October 6 with internet service resuming as early as Tuesday or Wednesday. Timelines may change if technicians encounter obstacles.
Friday October 3, 2025: Today electricians are in the process of installing electric service in multiple locations for new network switch boxes that will provide reliable Internet. After the electric work is done, a team of network engineers are standing by to install the network boxes and connect the internet. The teams estimate the physical work will continue Monday October 6 with internet service resuming as early as Tuesday or Wednesday. Timelines may change if technicians encounter obstacles.
IT UPDATE: Internet service Frasattis
Thursday October 9, 2025: Internet service is live in Frasattis
Wednesday October 8, 2025: Work began in Frasattis to bring internet to this area of campus.
Please monitor this webpage for updates.For questions or concerns contact the UDallas IT Service Desk at: support@udallas.edu or 972-265-5983.
