To better support the implementation of new projects at University of Dallas, the Office of Information Technology Services has created an ITS Project Request process. The project request process will ensure proper tracking of requested projects, approved projects, and in progress projects. The Information Systems team will be utilizing suitable project management techniques to assure defined projects are being delivered based upon resource availability, identifying critical tasks, keeping the project on track for delivery, identification of communication plans and training needs, and capturing lessons learned to be used in future projects.
Project Request - Most projects consist of a number of steps. A project is temporary in that it has a defined beginning and end in time. A project is unique in that it is not routine operations, but specific set of tasks designed to accomplish a singular goal.
Examples of Projects:
Support Ticket - A support ticket should be entered for routine operational support. Operational support tickets is a generalized term and refers to work performed by Information Technology teams. Typically support tickets are created to interact and track end user support issues.
Examples of a Support Ticket:
At the bottom of this page click the orange "Submit an ITS Project Request" button. You will be redirected to a Qualtrics form. Once submitted the Information Technology Services team will review the request and reach out with next steps.
Project requests are reviewed by ITS every two weeks and are considered in the context of university priorities, other requests from the same client, the academic calendar, ITS work in progress, capacity, and scope of the request. A representative from ITS will follow up within three business days of reviewing requests to inform you if your request has been approved, denied, or requires further clarification. If you have any questions or concerns ahead of the review please reach out to firstname.lastname@example.org. .
The initiation phase is setting the foundation for later success of the project. During this phase of the project there will be identification of need or problem that the project will solve. Secondly, the information systems team will be able to identify if the project is feasible and will solve the problem.
A project sponsor has a demonstrated interest in the outcome of the project and responsible for securing spending authority and resources for the project. The project sponsor initiates the project request process, is the decision maker for the project, supports the project manager, approves deliverable, and signs off on approvals to proceed in each project phase.
A project stakeholder can be a individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project. Project stakeholders can be internal or external in nature. Not all stakeholders will come into play during a project life-cycle, but identifying them early can assist with project buy-in and expectation setting. Stakeholders will vary with each project that is being requested. You might consider the following examples of a project stakeholder:
Submit an ITS Project Request
Please email our office at, email@example.com